Property Owner FAQs

How is the rent collected?

Rent is due on the first day of every month unless a lease agreement specifies otherwise. We offer a payment system that allows you to pay your rent online or they can drop payments off at the Broadsight Realty office in the form of check, cashier’s check, or money order. Click here to access your Owner Portal. Tenant’s can use their login to view their account balance as well.

What is the length of the lease?

The minimum length of a lease is 12 months unless otherwise specified by you, the property owner.

How much is the security deposit?

We require the tenant to pay a security deposit equal to one-month’s rent upon lease signing. Occasionally we will work with tenants that have lower credit (depending on the details) and a higher security deposit up to double one month’s rent should they pass all other requirements for leasing.

Once I sign up with you, how soon can you start managing my property?

We will begin managing your property upon full ratification of the Property Management Agreement. The owner is responsible for certain maintenance and utilities until a lease is executed and tenant occupied.

What type of properties do you manage?

We manage a variety of residential single-family, attached unit, condo, and small multi-family properties.

What reports will you send and how often?

You can conveniently access your income, expense statement and accounts as well as other owner reports through our online portal at any time. You will receive a monthly statement with every rent proceed disbursement.

How do you calculate the rent?

Thanks to our years in the business, we have been able to accumulate knowledge and tools to determine the best price for your property. Our strategies include doing
extensive market research and comparisons to get to the perfect amount your property should rent for. Our comprehensive analysis allows us to calculate a competitive rate that attracts the right tenants.

Who keeps the tenant’s security deposit?

We will keep the security deposit in our escrow account and process their refund within 45 days of the lease expiration date according to Virginia State Law.

Do you recommend allowing pets and smokers?

All of the properties we manage are non-smoking; with lease provisions to let tenants know it is considered a violation. It is at your discretion whether we allow pets on your property. You can also leave it up to negotiations as tenants with pets make up a high percentage of clients. If you allow pets, we collect a refundable pet deposit and restrict permission to only certain breeds and number of pets.

How is an emergency call treated?

All emergency calls are directed to the Property Manager 24/7 and will be addressed immediately by our team.

What happens if my property gets damaged?

We take care of your property like it’s our own. We know that a well-maintained property preserves its value as a long term investment. We have a list of our trusted vendors who will perform the maintenance and repairs professionally and efficiently.

What if a tenant pays the rent late?

The lease agreement will clearly stipulate any penalties and processes that will be put in place should the tenant fail or delay to pay rent. We impose a late fee and issue notices to ensure that the payment is made. If the tenant still fails to make their payment, we will start the eviction process.

What is your moving out process?

We conduct a thorough move-out inspection when the tenant vacates to assess the property condition. If we determine that there is little to no damage to your property, we begin the turnover process. This process includes any minor repairs needed, re-keying for new tenants, carpet cleaning, fireplace/chimney cleaning, and property cleaning. Most turnover charges go back to the Tenants unless determined to be basic wear-and-tear or pre-existing.